Terms and Conditions — Pinata Wins Platform Rules

Welcome to Pinata Wins. These Terms and Conditions ("Terms") govern your access to and use of the Pinata Wins platform, including all games, promotions, payment services, and any other features available at pinata-wins.app. By registering an account or using any part of the Pinata Wins platform, you confirm that you have read, understood, and agreed to these Terms in full.

If you do not agree with any part of these Terms, you must not use the Pinata Wins platform. These Terms form a legally binding agreement between you and Pinata Wins. Please read them carefully before proceeding.

Pinata Wins reserves the right to update or modify these Terms at any time. When changes are made, the updated Terms will be published on this page with a revised effective date. Continued use of the Pinata Wins platform after any changes constitutes your acceptance of the updated Terms.

To register and use Pinata Wins, you must meet the following eligibility requirements at all times:

• You must be at least 18 years of age. Pinata Wins does not permit minors to register or play under any circumstances.
• You must be legally permitted to participate in online gambling in your jurisdiction. It is your sole responsibility to verify this before using Pinata Wins.
• You must not be registered on any self-exclusion list or have previously been excluded from Pinata Wins.
• You must not be acting on behalf of another person or as a professional gambler in a jurisdiction where such activity is restricted.
• You must not be an employee, contractor, or close family member of a Pinata Wins employee or affiliated partner.

Pinata Wins reserves the right to request proof of age and identity at any time. If a player is found to be underage, the account will be closed immediately, all winnings will be voided, and any deposited funds may be returned at Pinata Wins' discretion.

To access the full features of Pinata Wins, you must create an account. When registering, you agree to provide accurate, complete, and up-to-date information. Providing false or misleading information during registration is a violation of these Terms and may result in immediate account closure.

Each individual is permitted to hold only one active account at Pinata Wins. If you already have an account and attempt to create a second one, both accounts may be suspended and any bonuses or winnings associated with the duplicate account will be forfeited.

You are responsible for maintaining the confidentiality of your Pinata Wins login credentials. Do not share your username or password with anyone. Pinata Wins will not be held liable for any losses resulting from unauthorised access to your account caused by your failure to keep your credentials secure.

• Use a strong, unique password for your Pinata Wins account.
• Log out of your account when using shared or public devices.
• Contact Pinata Wins support immediately if you suspect unauthorised access to your account.
• Keep your registered email address active and accessible — important account communications are sent there.

Pinata Wins may require identity verification (KYC) before activating full account features. This process is standard practice and helps protect both the player and the platform from fraud.

Pinata Wins supports a range of payment methods suited to players in Bangladesh. All deposits and withdrawals must be made using payment methods registered in your own name. Third-party payments are not accepted and will be returned where possible.

Deposits: Funds deposited into your Pinata Wins account are typically credited promptly, depending on the payment method used. Minimum and maximum deposit limits apply and are displayed at the time of transaction. Pinata Wins does not charge fees on deposits, though your payment provider may apply their own charges.

Withdrawals: Withdrawal requests at Pinata Wins are processed as quickly as possible. Before your first withdrawal, you may be required to complete identity verification. Processing times vary by payment method. Pinata Wins reserves the right to carry out additional security checks before releasing funds.

• Withdrawals will only be sent to the same payment method used for the deposit where technically possible.
• Pinata Wins may request supporting documentation to verify the source of funds for large transactions.
• Bonus funds must meet wagering requirements before they can be withdrawn.
• Pinata Wins reserves the right to delay or decline withdrawals where fraud or terms violations are suspected.

Pinata Wins offers various bonuses and promotions to both new and existing players. All bonuses are subject to specific terms and conditions that are published alongside each offer. By claiming any bonus at Pinata Wins, you agree to the applicable bonus terms.

General bonus rules that apply across all Pinata Wins promotions include:

• Wagering requirements: Most bonuses require you to wager the bonus amount (and sometimes the deposit amount) a specified number of times before winnings can be withdrawn. The exact requirement is stated on each promotion page.
• Game contributions: Not all games contribute equally to wagering requirements. Slots typically contribute 100%, while table games and live dealer games may contribute less or not at all.
• Expiry: Bonuses at Pinata Wins expire if not used or wagered within the stated time period. Expired bonuses and associated winnings will be removed from your account.
• One bonus at a time: Only one bonus can be active at a time unless otherwise stated. Claiming a new bonus while another is active may result in the previous bonus being forfeited.
• Abuse: Pinata Wins takes bonus abuse seriously. Any player found to be exploiting promotions — including through the use of multiple accounts, coordinated play, or systematic low-risk wagering — will have their bonuses cancelled and their account reviewed.

Pinata Wins reserves the right to modify, suspend, or cancel any promotion at any time without prior notice. Changes will not affect bonuses already claimed and in active use.

All games available at Pinata Wins — including slots, instant games, and live dealer titles — operate under certified random number generation (RNG) technology or live dealer mechanics provided by licensed game suppliers. Return-to-player (RTP) percentages are published for each game and reflect the theoretical long-term payout rate.

Players are expected to engage with Pinata Wins games in good faith. The following activities are strictly prohibited:

• Using automated software, bots, or scripts to place bets or interact with games.
• Exploiting software bugs, glitches, or errors to gain an unfair advantage. Any winnings obtained through exploitation of a technical error will be voided.
• Colluding with other players in multiplayer or live dealer games.
• Attempting to reverse-engineer or interfere with the Pinata Wins platform or its game software.
• Placing bets designed to guarantee a profit regardless of outcome through coordinated play across multiple accounts.

In the event of a game malfunction or technical error, Pinata Wins reserves the right to void affected bets and return stakes to players. The decision of Pinata Wins in such matters is final.

Pinata Wins reserves the right to suspend, restrict, or permanently close any player account at its discretion. Circumstances that may lead to account action include but are not limited to:

• Breach of any part of these Terms and Conditions.
• Providing false or misleading information during registration or verification.
• Suspected fraud, money laundering, or other illegal activity.
• Chargebacks or disputed transactions initiated against Pinata Wins.
• Bonus abuse or exploitation of promotions.
• Abusive, threatening, or inappropriate behaviour toward Pinata Wins staff or other players.

Where an account is closed due to a terms violation, Pinata Wins may withhold any balance pending investigation. If the investigation confirms a breach, the balance may be forfeited. Where no breach is confirmed, legitimate funds will be returned to the player.

Players may also choose to close their own Pinata Wins account at any time by contacting support. Any real-money balance at the time of voluntary closure will be returned to the player after standard verification checks.

Pinata Wins is committed to promoting responsible gaming. We provide tools that allow players to manage their activity and stay in control of their gambling. These tools are available to all registered players and can be accessed through account settings or by contacting the Pinata Wins support team.

• Deposit limits: Set daily, weekly, or monthly caps on how much you can deposit into your Pinata Wins account.
• Session time reminders: Receive notifications after a set period of play to help you keep track of time spent on the platform.
• Self-exclusion: Temporarily or permanently restrict your access to Pinata Wins. Self-exclusion requests are processed promptly and cannot be reversed during the exclusion period.

If you believe your gambling is becoming a problem, we encourage you to use these tools and to reach out to our support team. Pinata Wins takes responsible gaming seriously and will always act on player requests for assistance promptly and without judgment.

For more information, visit our dedicated Responsible Gaming page.

Pinata Wins collects and processes personal data in accordance with our Privacy Policy. By registering an account, you consent to the collection and use of your personal information as described in that policy.

Pinata Wins uses your data to manage your account, process transactions, verify your identity, comply with legal obligations, and improve the platform experience. We do not sell your personal data to third parties.

For full details on how Pinata Wins handles your data, including your rights as a data subject, please read our Privacy Policy.

Pinata Wins provides the platform on an "as is" basis. While we make every effort to ensure the platform is available and functioning correctly at all times, we cannot guarantee uninterrupted access or error-free operation.

To the maximum extent permitted by applicable law, Pinata Wins shall not be liable for:

• Any loss of funds resulting from unauthorised access to your account due to your failure to secure your login credentials.
• Losses arising from platform downtime, technical errors, or interruptions beyond our reasonable control.
• Any indirect, consequential, or incidental losses arising from your use of the Pinata Wins platform.
• Decisions made by players based on information published on the Pinata Wins platform, including game statistics or promotional content.

Nothing in these Terms limits Pinata Wins' liability for fraud, gross negligence, or any other liability that cannot be excluded by law.

Pinata Wins may update these Terms and Conditions at any time. When material changes are made, we will update the effective date shown at the top of this page. In some cases, we may also notify registered players by email.

It is your responsibility to review these Terms periodically. Continued use of the Pinata Wins platform after any changes have been published constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you should stop using the platform and contact support to close your account.

If you have any questions about these Terms and Conditions or need clarification on any point, the Pinata Wins support team is available 24/7 to help.

You can reach us at: [email protected]

For responsible gaming queries, account closure requests, or complaints, please contact support directly and we will respond as quickly as possible. Pinata Wins is committed to resolving all player concerns fairly and promptly.