Privacy Policy — Pinata Wins Data Protection

Welcome to the Pinata Wins Privacy Policy. Pinata Wins ("we", "us", "our") is committed to protecting the personal information of every player who registers and uses our platform at pinata-wins.app. This Privacy Policy explains what data we collect, how we use it, who we share it with, and what rights you have over your own information.

By creating a Pinata Wins account or using any part of our platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with how we handle personal data, please do not register or continue using Pinata Wins.

This policy applies to all personal data collected through the Pinata Wins website, mobile app, customer support channels, and any other touchpoints associated with the Pinata Wins brand.

Pinata Wins collects personal data in several ways — directly from you when you register or interact with the platform, automatically through your use of the site, and occasionally from third-party sources for verification purposes.

We only collect data that is necessary for the purposes described in this Privacy Policy. Pinata Wins does not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, or health information unless specifically required by law.

Pinata Wins uses the personal data we collect for the following purposes:

• Account management: To create, maintain, and secure your Pinata Wins account, including verifying your identity and processing login requests.
• Transaction processing: To handle deposits, withdrawals, and bonus credits accurately and securely.
• Legal compliance: To meet our obligations under anti-money laundering (AML) regulations, Know Your Customer (KYC) requirements, and other applicable laws.
• Fraud prevention: To detect and prevent fraudulent activity, unauthorised account access, and abuse of our platform or promotions.
• Customer support: To respond to your queries, resolve disputes, and improve the quality of our support service.
• Platform improvement: To analyse how players use Pinata Wins and make data-driven improvements to the platform experience.
• Marketing communications: To send you promotional offers and updates about Pinata Wins — only if you have opted in to receive them.
• Responsible gaming: To monitor player behaviour and intervene where signs of problem gambling are identified, in line with our responsible gaming commitments.

Pinata Wins will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or having a valid legal basis to do so.

Pinata Wins processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil our obligations to you as a registered player — including account management, payment processing, and game access.
• Legal obligation: Processing required to comply with applicable laws, including AML regulations, KYC requirements, and tax reporting obligations.
• Legitimate interests: Processing carried out for fraud prevention, platform security, and improving the Pinata Wins experience, where these interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw consent at any time.

Pinata Wins does not sell your personal data. We may share your information with trusted third parties only where necessary and under strict data protection agreements. These include:

• Payment processors: To handle deposits and withdrawals securely on your behalf.
• Identity verification providers: To carry out KYC checks as required by law.
• Game software providers: Who may receive limited technical data to deliver game content to your device.
• Analytics providers: Who help us understand platform usage patterns using anonymised or aggregated data.
• Regulatory and law enforcement authorities: Where we are legally required to disclose information, for example in response to a court order or regulatory investigation.

All third parties who receive data from Pinata Wins are required to handle it in accordance with applicable data protection laws and are prohibited from using it for their own marketing purposes.

Pinata Wins retains your personal data for as long as your account is active and for a period thereafter as required by law or legitimate business need. Specific retention periods include:

• Account data: Retained for the duration of your account and for up to 5 years after account closure, in line with standard regulatory requirements.
• Transaction records: Retained for a minimum of 5 years to comply with financial regulations and AML obligations.
• Support communications: Retained for up to 3 years after the last interaction to assist with dispute resolution.
• Marketing preferences: Retained until you withdraw consent or request deletion.

When data is no longer required, Pinata Wins will securely delete or anonymise it so that it can no longer be linked to you as an individual.

Pinata Wins uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how you use the site.

We use the following types of cookies:

• Essential cookies: Required for the platform to function correctly. These cannot be disabled without affecting core features such as login and session management.
• Performance cookies: Used to collect anonymised data about how players navigate Pinata Wins, helping us identify and fix issues.
• Functional cookies: Used to remember your preferences such as language settings and display options.
• Marketing cookies: Used to deliver relevant promotional content. These are only set with your consent.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the Pinata Wins platform.

As a Pinata Wins player, you have the following rights regarding your personal data:

To exercise any of these rights, contact the Pinata Wins support team at [email protected]. We will respond to all valid requests within 30 days.

Pinata Wins takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, or misuse. These include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Secure, access-controlled data storage with restricted internal access on a need-to-know basis.
• Regular security audits and vulnerability assessments of the Pinata Wins platform.
• Two-factor authentication options available to all registered players.
• Monitoring systems to detect and respond to suspicious activity in real time.

While Pinata Wins takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong password, do not share your login credentials, and contact us immediately if you suspect any unauthorised access to your Pinata Wins account.

Pinata Wins is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 18. If you are under 18, you must not register or attempt to use the Pinata Wins platform.

If Pinata Wins becomes aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on Pinata Wins, please contact us at [email protected] so we can investigate promptly.

Pinata Wins may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify registered players by email.

We encourage you to review this Privacy Policy periodically to stay informed about how Pinata Wins protects your data. Continued use of the platform after any changes have been published constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or how Pinata Wins handles your personal data, please get in touch with our team. We are here to help and will respond to all privacy-related enquiries as quickly as possible.

Email us at: [email protected]